The consumerization of healthcare is a reality

Patient satisfaction with the payment process profoundly affects the patient experience, their overall view of your organization and your success.

Revenue cycle and patient engagement go hand-in-hand; improving the patient experience around paying their bills is an area of tremendous strategic opportunity.

Did You Know?

Patients satisfied with the billing and payment process are:

  • 74% likely to pay in full and on time
  • 90% likely to come back to your organization for service
  • 80% likely to recommend your organization
  • 65% of consumers would consider switching healthcare providers for a better healthcare payment experience
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